Terms of Use


The following conditions apply to all orders placed by the customer (below referred to as “you”) to Lukrat Ltd Bulstat 131318272 (below referred to as “we” or “us”), at the website, mobile version or mobile application of UXSofia.com, or by telephone via (later collectively referred to as “UX Sofia”).
By using UX Sofia and/or placing an order, you agree to be bound by the terms set forth in here (the “Terms”). Please, make sure that you have read and understood the Terms before placing your order.
Orders can be placed by companies and individuals over the age of 18 who are not placed under guardianship.
We reserve the right to change these Terms from time to time, without prior notice to you. The version of the Terms which will be applied to your order will be the one published on the website of UXSofia at the time you place your order.
UXSofia.com wants to provide you with the best possible online experience. To do this, we must be sure that we provide high quality and timely services. You understand and agree not to
  1. resend, transmit, redistribute, upload or advertise any messages or content that may harm or adversely affect our business, products or services;
  2. act in a manner or use any device that restricts, disrupts, interferes with or delays the use of UXSofia.com by another user or that affects the security of the website or
  3. use any device or make an attempt to use any device, software, tool, script or other device or mechanism (including without limitation spiders, bots, robots, avatar, or intelligence tools), to search for or navigate the website, or copy content from the website. We reserve the right to immediately deny access to the website and close the account of any user who violates this provision or any other provision related to the Terms.

Prices and expenses

The prices shown on uxsofia.com include the value added tax by law. There are no delivery charges. The order and the receipt of the service are carried out entirely online, on the website of uxsofia.com and by email.

Ordering/sending a request

You can make a request through UXSofia.com or by phone. Please, visit the contact page for further information.
After you make a request, if you have provided us with your email address, you will receive a confirmation email. The email will contain information on how you will receive the service you have requested.


uxsofia.com diligently accepts and processes orders, ensuring that the order is sent to the customer's email address.
uxsofia.com strives to send the orders in the shortest possible time and in the order in which they were placed. Our goal is to ship the ogre within 5 to 7 business days after confirming it.
Before ordering, if you have provided us with an e-mail address, you will receive a confirmation email with information about when the order is expected to be placed.

Canceling the order

You can cancel the order within 3 days after it has been made. If you have paid, we will refund the amount. If you wish to cancel your order, please notify us in writing by email to office@lucrat.net.

Payment methods

Bank transfer, Credit or debit card
You can pay by bank transfer, credit or debit card (VISA or Mastercard). The corresponding amount will be requested immediately on your card, but will not be debited before the request is sent. uxsofia.com reserves the right to check the validity of the credit or debit card, its status in relation to the value of the order. We may refuse to execute requests depending on the results of these checks.

Our responsibility

UX Sofia.com is not liable for any indirect losses that are a side effect of the main loss or damage, such as loss of profit or loss of opportunity; or unable to fulfill a request or to meet any of our obligations under these terms and conditions when this inability is due to an event beyond our control, which includes but is not limited to fire, flood, storm, riots, civil commotion, war, nuclear accidents and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on UXSofia.com will be limited to the total amount of your order.
If you have a problem with the service you purchased from UXSofia.com online and have not been able to resolve the dispute with UXSofia.com, then you can file a complaint with the EU’s online dispute resolution platform (“ODR platform”).
The ODR platform offers to the customers and traders within the EU the opportunity to try and achieve out-of-court settlement of complaints arising from online purchases. This one-off complaint platform is an easy and interactive website that is free and available in all official languages in the EU. Using the ODR platform, the user and the trader can find the appropriate body to resolve disputes and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here ec.europa.eu/odr.


If you are not satisfied with the services, you have received, uxsofia.com will comply with all legal provisions for warranties. Please let us know by email or phone.


uxsofia.com will reserve the right to transfer or pledge to third parties all claims for payment that have arisen in connection with the supply of goods.


If any part of these Terms is rejected or found to be invalid by a court or regulatory authority, the rest of the Terms will continue to apply.

Property rights

All intellectual property rights such as trademarks and copyrights of uxsofia.com, remain property of Lucrat Ltd. Any use of uxsofia.com or its content, including copying or storing this content in its whole or in part, except for your personal, non-commercial use is strictly prohibited without permission from uxsofia.com.

Company information

Lucrat Ltd.
VAT registration:
11 Manastirska street, 1000 Sofia
Responsible Person:
Angelina Ivancheva